As a leading IT outsourcing partner to not-for-profit organisations, one of the most common challenges we observe is a lack of strategic planning around technology. This impacts the organisation’s ability to empower their people through technology and also limits their ability to deepen relationships with their customers.
According to a 2015 survey conducted by MIT Sloan Management Review, in collaboration with Deloitte, the main barrier to digital transformation is “lack of strategy” and if this barrier isn’t addressed organisations risk being left behind.
Unfortunately, the cost associated with hiring a Chief Information Office (CIO) who would typically manage this process is out of reach for the majority of not-for-profit organisations and consequently they have no Strategic IT Plan in place.
To take advantage of technology and the shift to digital, there should be a Strategic IT Plan which cascades down from the organisational strategic plan and includes initiatives with tangible outcomes and success metrics which can be measured and reported on at board level.
This is where partnering with the right IT provider can be crucial to the success of the organisation. The IT partner should ideally act as both CIO and IT Manager while also hosting the IT help desk. The partnership should feel seamless, and the partner should be leading the conversation on how technology can help the organisation reduce cost and improve efficiency while focusing on making day-to-day operational tasks simpler and easier.
Unfortunately, due to the highly fragmented and complex nature of the IT industry choosing the right outsourced partner can be overwhelming and confusing. So we’ve prepared an e-book around the most common mistakes we see others make when looking to outsource their IT.
In this guide, you will learn;
- How to avoid having the ‘wrong model’ for outsourcing
- Why some contracts can lead to a penalty or payout clause if you want to exit early
- The hidden cost in a lot of outsourcing arrangements